AI Assistant
Chat

Messaging channels

Slack

Your mate in a Slack channel — answers your customers and your team where they already talk.

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01What it does

Answers in the channel where the question was asked

Create your own Slack app from our manifest, connect it in Console → Connections → Slack, and a question in a channel or a direct message reaches your mate; it answers in the thread, and a teammate can take over from the same place.

02See it in place

Try it on a real site before you connect it

Slack channel

Live demo

Patchwell

An IT helpdesk for small teams, answered inside Slack: a live Slack-style view of your mate, grounded chat, an MCP server over the service catalogue and tickets, WebMCP helpdesk actions, and identified-customer ticket lookup.

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03How to switch it on

  1. In Console → Connections → Slack, open “Create your Slack app” — it takes you to api.slack.com/apps with our manifest (scopes and events already set).

  2. Install the app to your workspace, then copy its Signing Secret and Bot User OAuth Token back into Console.

  3. Choose DM, @-mentions, or both, and an optional list of channels — then invite the bot to a channel or message it directly.

04What it needs

A Slack app created from our manifest (bring your own workspace), its bot token and signing secret, and the scope you pick.

  • SLACK_BOT_TOKEN
  • SLACK_SIGNING_SECRET

05Questions

Meet your mate on your own site first

Type your address on the home page and talk to the assistant AI Assistant builds from your own pages, then switch on the channels your customers use.

Try it with your siteAll integrations